GENERAL CONDITIONS OF PURCHASE

The clauses that next are detailed compose the General Conditions of Contracting, having as object to regulate the acquisition of the products offered by Abacería Molucas at  www.abaceriamolucas.es on the part of the users.

The purchase of any of the articles offered by Abacería Molucas in this Web page will suppose the acceptance of the present Conditions.

PRICE

The prices on this website are shown in Euros.

The prices of the items displayed on the website include the applicable Value Added Tax (VAT).

Payment of the order is made by credit or debit card using a secure connection directly to the bank in charge of the transaction. The company contacts the secure payment server of Banco Santander, who will ask the customer for all the details of the card he/she wishes to use (Master Card, Visa, Maestro, JCB and Discover). The process is handled directly by the Payment Server’s website, without the company or any third party having access to them. Our merchant is responsible for the transactions.

The purchase system is subject to the legislation in force in Spain, and therefore the sales operations will be understood to be carried out at the address of the physical store of Abacería Molucas.

METHOD, COST AND DELIVERY TIME

Abacería Molucas sends orders to its customers through different transport companies of national prestige. All orders placed before 2 p.m. will be processed the same day. If the orders are placed after that time will be processed the next day, so the customer must add one working day to the delivery time.

The delivery time will be from 48 to 72 working hours.

At the time of placing the order you will have to provide a delivery address where you are available to receive the order in the morning and afternoon.

The prices shown do not include shipping costs, which will be informed at the time of placing the order, and in advance of the order confirmation. The amount of these costs will be indicated at the time of placing the order by the user.

Shipments will be made throughout the peninsula, being free of charge from 50 €.

CANCELLATIONS AND RETURNS

The legal guarantee of the products offered by Abacería Molucas is that established in the current regulations of the General Law for the Defence of Consumers and Users.

In order to proceed with a return you must request it by e-mail, sending a message to hola@abaceriamolucas.es indicating the necessary data to identify your purchase and the reasons for your cancellation or return.

Once we have received your notification, we will inform you of the process to follow.

Abacería Molucas will communicate with the user by email as required by the applicable regulations, declining all responsibility for the consequences derived from the lack of operability of the email address provided by the client or the lack of communication of the same.

You may return the purchased product as long as the items you wish to return are in perfect condition, without having been opened or used, and retain their original packaging and labels.

The return must be made using the same box, packaging or bag that was used in the delivery, or one of the same characteristics, together with the invoice or purchase receipt that was in the package indicating the products to be returned.

Abacería Molucas cannot be held responsible for the incorrect use or poor conservation of the products by the customer after delivery.

In order to meet the deadline for cancellations/returns, the communication regarding the purchase must be sent before the corresponding deadline expires.

In the case of return due to transport defects:

• If at the time of delivery it is visible and clear, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by damage in transport, the customer may refuse it or may accept it by indicating it on the delivery note, and informing Abacería Molucas, by email, by sending a message to hola@abaceríamolucas.es product or articles affected and thus the replacement by a new one or the refund of the price paid for it. In these cases, Abacería Molucas will pay the return costs.
• Defects caused in transport that are only noticeable after unpacking the product must be reported within 24 hours of receipt of the order in the manner indicated above, indicating the order number, the damage caused to the product and requesting the return of the affected product and thus the replacement with a new one or a refund of the price paid for it.

In the event that the return is for reasons attributable to Abacería Molucas (for example a product that does not match the reference purchased), the customer must notify Abacería Molucas within 7 calendar days of receipt and Abacería Molucas will collect the products and/or exchange them for the correct one, taking charge of the costs associated with this return and/or exchange.

In the event that the return is for reasons NOT attributable to Abacería Molucas (returns that are due to a change of opinion or error on the part of the customer when making the purchase) it must be the customer who is responsible for sending us the products in perfect condition and, in any case, no later than 7 calendar days from receipt of the products.

In these cases Abacería Molucas will reimburse the customer the total price paid, deducting the amount corresponding to the shipping costs covered by Abacería Molucas in the event that the customer has benefited from this in the shipment of his order, and in this case being the customer’s responsibility the direct costs of returning the product, Abacería Molucas not accepting in these cases, returns sent freight collect.

Once the right of withdrawal has been exercised, the amount paid for the returned items will be refunded, including shipping costs where applicable as described in previous paragraphs, within 30 calendar days of receipt of the returned items, by the same means of payment that was used to pay for the item/s or by bank transfer to the account indicated by the user.

Abacería Molucas will not carry out the refund until it has received the articles and checked their condition, reserving the right not to carry out the refund in the event that what is detailed in the previous paragraphs is not fulfilled.

FORCE MAJEURE

The non-fulfilment of the obligations of the parties due to force majeure shall not imply any responsibility for any of the parties, the same being delayed until the case of force majeure ceases, so that any of the parties may request the termination of the contract, without any type of compensation, if said cause is prolonged.